Support for your CR500 Card Issuance System.

The Entrust Datacard™ CR500™ instant issuance system—integrated with Entrust Datacard™ CardWizard® issuance software—delivers the consistency, reliability and security you need to issue ready-to-use, flat financial cards on-demand. This powerful, yet user-friendly system is ideal for banks, credit unions, retailers and service bureaus looking to provide cardholders with highly customized cards, immediate buying power and enhanced service levels.

How To Videos

 
 
 
 
 
 
 

Firmware


Datacard CR500 Printer Firmware Executable File Version U1.32.2-5

Updated 1/31/2018

Note: Printer Firmware U1.32.2-5 is an intermediate firmware version that is needed for the U1.33.1-5000 update to succeed. U1.32.2-5 is not supported for production use. Any customer doing the initial update to U1.32.2-5 and failing to do the second update to U1.33.1-5000 is using an unsupported firmware version.

 256.8 Mb .EXE

 

Datacard CR500 Printer Firmware Executable File Version U1.33.2-7

Updated 6/13/2018

This specific firmware update requires the firmware of the CR500 Instant Issuance System to be updated twice in the following order:

  • Datacard_Card_Printer_Firmware_U1.32.2-5.exe
  • Datacard_Card_Printer_Firmware_U1.33.2-7.exe

Note: If your firmware is already at U1.33.2-7, you can update directly to the newer version.

Release Notes and Installation instructions are also available.

After the FW update to U1.33.2, the printer should be powered off and the network cable disconnected. Once the large display goes blank, the printer can be powered back on with the network cable disconnected. Once the printer is fully powered up, it should be powered off a second time with the network cable attached. The printer can then be powered back on. After this the printer will always use the assigned MAC address.

Card Wizard will not accept the new (correct) IP/MAC combination once it has the incorrect one with the default MAC address. The only way to correct the problem is to restart the Card Wizard services.

Note 1: Printer Firmware U1.32.2-5 is an intermediate firmware version that is needed for the U1.33.2-7 update to succeed. U1.32.2-5 is not supported for production use. Any customer doing the initial update to U1.32.2-5 and failing to do the second update to U1.33.2-7 is using an unsupported firmware version.

Note 2: Once updated with the U1.33.2-7 firmware, the CR500 cannot be downgraded.

 171.2 Mb .EXE

 

Datacard CR500 Printer Firmware Flash File Version U1.33.2-7

Updated 6/13/2018

This specific firmware update requires the firmware of the CR500 Instant Issuance System to be updated twice in the following order:

  • Datacard_Card_Printer_Firmware_U1.32.2-5.fls
  • Datacard_Card_Printer_Firmware_U1.33.2-7.fls

Note: If your firmware is already at U1.33.2-7, you can update directly to the newer version.

Release Notes and Installation instructions are also available.

After the FW update to U1.33.2, the printer should be powered off and the network cable disconnected. Once the large display goes blank, the printer can be powered back on with the network cable disconnected. Once the printer is fully powered up, it should be powered off a second time with the network cable attached. The printer can then be powered back on. After this the printer will always use the assigned MAC address.

Card Wizard will not accept the new (correct) IP/MAC combination once it has the incorrect one with the default MAC address. The only way to correct the problem is to restart the Card Wizard services.

Note 1: Printer Firmware U1.32.2-5 is an intermediate firmware version that is needed for the U1.33.2-7 update to succeed. U1.32.2-5 is not supported for production use. Any customer doing the initial update to U1.32.2-5 and failing to do the second update to U1.33.2-7 is using an unsupported firmware version.

Note 2: Once updated with the U1.33.2-7 firmware, the CR500 cannot be downgraded.

 132.2 Mb .fls

User Guides


CR500 Instant Issuance System User Reference Guide

Updated 8/29/2018

Part No. 527495-001, Rev. D

CR500 Instant Issuance System Installation and Administrators Guide

Updated 8/29/2018

Part No. 527516-001, Rev. B

CR500 Instant Issuance System User Guide

Updated 8/29/2018

527515-001, Rev. B

CD820 Users Guide

Updated 8/15/2016

This manual provides user information for the CD820 Card Printer. The manual includes:

  • An overview of printer components and options, and a description of the system label.
  • How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies.
  • How to perform routine maintenance and troubleshooting tasks.

CR500 Card Printer Quick Install Guide (English)

Updated 8/29/2018

539970-001 Rev H

CR500 Card Printer Quick Install Guide (Chinese)

Updated 8/29/2018

539970-201 Rev H

CR500 Card Printer Quick Install Guide (Korean)

Updated 8/29/2018

539970-301 Rev H

Datacard CardWizard Issuance Software and Card Printer Setup Guide

Updated 4/04/2016

The CardWizard Issuance Software and Card Printer Setup Guide includes CD820,CE870 and CR500 Instant Issuance System setup.