Self-Service Password Reset

The password process frustrates users and leads to lost productivity and security vulnerabilities, such as users writing down passwords and leaving them out in the open. And password resets are a significant cost driver, often accounting for 20–50% of IT help desk calls. But with our password reset solution, users can help themselves.

Key Features & Benefits

Entrust Datacard’s Password Reset (PWR) technology embeds intuitive functionality into the login process that automatically engages with users when they have password problems.


Expiration Notifications

Users automatically receive an SMS notification several days before their passwords expire that provides a link to our self-service website and step-by-step guidance for resetting passwords.

Lockout Notifications

Three failed remote login attempts using VPN, Citrix, Webmail or similar services trigger a lockout notification that directs the user to the self-service site, where the problem is resolved quickly.

Active Directory Integration

You can extract relevant user information — such as employee ID, phone number and department codes — directly from Active Directory to speed enrollment.
Entrust Datacard Authentication

Self-Service Simplicity

When users forget their passwords, they receive a SMS notification with a link to our self-service website where they can immediately reset their passwords, without any IT involvement.

Entrust Datacard Authentication

Low-Friction User Experience

Our solution provides users with a straightforward process for verifying their identities and resetting passwords in Active Directory, which also ensures broader compliance with your security measures.

Entrust Datacard Authentication

Easy Deployment

The Password Reset Module is installed and maintained centrally, making the rollout process fast and easy. There’s no need for additional user instructions or device installations, leaving zero footprint.

Entrust Datacard Authentication

Fewer Help Desk Requests

By empowering the users to take action themselves, the burden on the help desk is reduced, allowing them to focus resources on more high-priority tasks.

Related Solutions

Entrust Datacard Authentication

VPN / SaaS Access

We offer a perfect integration of no friction and high security. Empower workers everywhere with always-on access to VPNs and SaaS applications.

Entrust Datacard Authentication

Integrated Workstation Login

Our intuitive password reset technology can be integrated with other Entrust Datacard authentication solutions to simplify the login process for workstations, VPNs and cloud apps.

Request a Demo

Request a demo with an IntelliTrust authentication platform specialist.

Our Products

Cloud-Based Deployment


Secure your enterprise and give your users secure access to everything — applications, networks, computers, doors — with cloud-based multi-factor authentication.

On-Premises Deployment


Experienced security professionals in corporations, banks and government agencies know the name IdentityGuard and trust it to protect and enable what matters to them.

SMS Passcode™

SMS Passcode authenticates users by sending a real-time, session-specific one-time passcode (OTP) to the user’s mobile phone via SMS, app, voice-call or email.

Our Authentication

Entrust Datacard Authentication

Establish Trust

Streamline the onboarding of a wide range of users and devices with a wide range of technologies available in our platform.

Entrust Datacard Authentication

Enable Access & Transactions

Ensure both strong security and exceptional user experiences with these best-in-class technologies.

Entrust Datacard Authentication

Maintain Trust

Continuously protect against advanced threats with technology ranging from behavior analytics to fraud detection.