Skip to main content

How do I resolve the error: “You submitted an improperly formatted CSR”

User-added image

Problem:

When I try to submit a CSR to Entrust Datacard Cloud Services, I get the following error:

You submitted an improperly formatted CSR.

Cause:

This error will occur when the Certificate Signing Request (CSR) is improperly formatted (i.e., spaces or carriage returns breaking the encoded data).

Solution:

The user should submit a properly formatted Certificate Signing Request (CSR).

Your Certificate Signing Request (CSR) should look similar to the following, including the FIVE DASHES that appear before and after -----BEGIN NEW CERTIFICATE REQUEST----- and -----END NEW CERTIFICATE REQUEST----- : -----BEGIN NEW CERTIFICATE REQUEST----- MIIDGjCCAoMCAQAwgYQxITAfBgNVBAMTGHd3dy50ZXN0Y2VydGl
maWNhdGVzLmNvbTEiMCAGA1UECxMZQ2VydGlmaWNhdGUgU2Vydm
ljZXMgY29kMjEQMA4GA1UEChMHRW50cnVzdDELMAkGA1UEBxMCT
04xDzANBgNVBAgTBk90dGF3YTELMAkGA1UEBhMCVVMwgZ8wDQYJ
KoZIhvcNAQEBBQADgY0AMIGJAoGBALG+4E53Ui7lFunLmMbTlgL
QoubDqnc7Duih17eR1zmrUuJiwEj8vFk0Us5Ka3XEar4frLNzeW
vp7FwVI+VdV1LrhyKcpZAEU0X0D4ErC6VZkCUFfs7u1jv4pVqVd
PvWLm2fZHv0cPujdt0uFUI+kspisVnfR0RFiwiQJ9VGMALFAgMB
AAGgggFTMBoGCisGAQQBgjcNAgMxDBYKNS4wLjIxOTUuMjA1Bgo
rBgEEAYI3AgEOMScwJTAOBgNVHQ8BAf8EBAMCBPAwEwYDVR0lBA
wwCgYIKwYBBQUHAwEwgf0GCisGAQQBgjcNAgIxge4wgesCAQEeW
gBNAGkAYwByAG8AcwBvAGYAdAAgAFIAUwBBACAAUwBDAGgAYQBu
AG4AZQBsACAAQwByAHkAcAB0AG8AZwByAGEAcABoAGkAYwAgAFA
AcgBvAHYAaQBkAGUAcgOBiQBfE24DPqBwFplR15/xZDY8Cugoxb
yymtwq/tAPZ6dzPr9Zy30NnkKQbKcsbLR/4t9/tWJIMmrFhZonr
x12qBfICoiKUXreSK89OILrLEto1frm/dycoXHhStSsZdm25vsz
v827FKKk5bRW/vIIeBqfKnEPJHOnoiG6UScvgA8QfgAAAAAAAAA
AMA0GCSqGSIb3DQEBBQUAA4GBAGsHA9fKzGdjfJRZoe07MNFqRb
mwwX+M+EXpzS+78Wr6D7HUPk3g6ixkEcC3cLER5Rt5VMu9vjlmO
IkJAzIWuWDj1Z4BpVeI33loaGS3PmLSnCt1lULaRalQNHk1vOc+
L0ygNwwNIvKLMPq4/LcUkZ9Oo4AssXW5mvvhHWGz2RWY
-----END NEW CERTIFICATE REQUEST-----

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Country Number
Australia 0011 - 800-3687-7863
1-800-767-513
Austria 00 - 800-3687-7863
Belgium 00 - 800-3687-7863
Denmark 00 - 800-3687-7863
Finland 990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France 00 - 800-3687-7863
Germany 00 - 800-3687-7863
Hong Kong 001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland 00 - 800-3687-7863
Israel 014 - 800-3687-7863
Italy 00 - 800-3687-7863
Japan 001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea 001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia 00 - 800-3687-7863
Netherlands 00 - 800-3687-7863
New Zealand 00 - 800-3687-7863
0800-4413101
Norway 00 - 800-3687-7863
Singapore 001 - 800-3687-7863
Spain 00 - 800-3687-7863
Sweden 00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland 00 - 800-3687-7863
Taiwan 00 - 800-3687-7863
United Kingdom 00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088