MUMBAI, India—(Sept. 28, 2015) — Entrust Datacard, in partnership with Dun & Bradstreet, today announced that it hosted “Branch Transformation – The Way Forward” a Banking Roundtable Conference at the Hotel Trident, BKC, Mumbai, India. The conference, which was attended by more than 50 senior level representatives from the banking industry, provided in-depth discussions on the future of banking in India with a focus on branch processes and technology.
The conference included a variety of keynote addresses and a panel discussion centered on best practices for improving the customer experience, while lowering overall operating costs. Sessions included:
- An opening address, “A Journey of SBI Intouch,” presented by Sushil Kumar Mishra, deputy managing director and CIO (Retd) of State Bank of India. During his presentation, he described the challenges SBI faced with the launch of SBI Intouch—an integrated instant debit card issuance kiosk solution—and how SBI was supported by partners like Entrust Datacard to implement the solution in their branches.
- A keynote session by Sudha Damodar, chief general manager-banking regulations RBI, which provided attendees with valuable insight on how the banking industry in India has matured over the years and what the future holds.
- John Di Leo, senior vice president of global sales and service, Entrust Datacard, presented a session titled “Transforming your Bank Branch and Providing an Omni-Channel Experience.” During his presentation he outlined how banking is morphing into one of the most dynamic areas for change in today’s world and how Entrust Datacard has contributed to catalyzing this change.
- Finally, a panel discussion, moderated by Shinjini Kumar, executive director, PricewaterhouseCoopers Private Limited, provided attendees with a variety of opinions on the future of bank branches from representatives of leading banks including State Bank of India, ICICI Bank, Kotak Mahindra Bank, Yes Bank and RBL Bank, as well as Rajiv Singh, managing director Entrust Datacard, South Aisa.
“Interacting with such a variety of senior level executives from the banking industry provided us with valuable insights into their opinions, the challenges they face, the solutions that they are looking for, as well as how they think and operate within the dynamic landscape of banking today,” said Rajiv Singh, managing director of Entrust Datacard South Asia. “Entrust Datacard has continually aspired to play a part in helping the banking industry grow and mature, and this conference has helped us reaffirm that goal.”
About Entrust Datacard
Consumers, citizens and employees increasingly expect anywhere-anytime experiences — whether they are making purchases, crossing borders, accessing e-gov services or logging onto corporate networks. Entrust Datacard offers the trusted identity and secure transaction technologies that make those experiences reliable and secure. Solutions range from the physical world of financial cards, passports and ID cards to the digital realm of authentication, certificates and secure communications. With more than 2,000 Entrust Datacard colleagues around the world, and a network of strong global partners, the company serves customers in 150 countries worldwide. For more information, visit www.entrustdatacard.com.
Event highlighted the future of the banking industry in India and the evolution of the omni-channel experience.